cg444 Privacy Policy

01 Introduction and Overview

cg444 is an online entertainment and betting platform operated for users in Bangladesh. We believe your privacy is a fundamental right and it is our responsibility to protect it. This privacy policy explains what kind of information cg444 collects about you, how that information is used, and what rights you have over your information.

By using our website, mobile application, or any digital service, you are considered to have accepted the terms described in this privacy policy. If you do not agree with this policy, please refrain from using our services.

cg444 is committed to ensuring user privacy in accordance with applicable data protection laws and regulations. We do not and will not sell your personal information to any third party without authorization.

02 What Information We Collect

When creating an account on cg444 and using our services, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth
• Email address and username
• Mobile number (for verification purposes)
• National ID or passport number (for identity verification)
• bKash, Nagad, or Rocket mobile banking details (for transactions, no passwords)
• Bank account details (for bank transfers)

2.2 Information Collected Automatically

• IP address and device information
• Browser type and operating system
• Login time and session duration
• Pages visited and links clicked
• Cookie and local storage data
• Transaction history and gaming activity

2.3 Information Received from Third Parties

We may receive certain information from identity verification services and fraud prevention providers. This information is used solely for security and legal compliance purposes.

03 How Your Information Is Used

cg444 uses the collected information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and securing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Maintaining gaming history and transaction records
• VIP program and rewards management

3.2 Customer Support and Communication

• Providing 24/7 live chat support
• Sending important account-related notifications
• Resolving technical issues
• Sharing relevant information based on your preferences

3.3 Security and Legal Compliance

• Preventing fraud and deceptive activity
• Complying with anti-money laundering (AML) regulations
• Blocking access by minors (age verification for 21+)
• Complying with applicable laws and judicial orders

3.4 Service Improvement

• Improving website and app experience
• Statistical analysis for developing new games and features
• Implementing and monitoring responsible gaming policies

04 Information Sharing and Disclosure

cg444 never sells your personal information to third parties. However, we may share information in specific circumstances:

4.1 Service Provider Partners

Technology and payment service providers contracted with us (such as bKash, Nagad, Rocket, and banking partners) receive the information necessary to complete transactions. These organizations are contractually bound to maintain our privacy standards and may not use the information for any other purpose.

4.2 Game Software Providers

Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe receive the minimum information required to operate their games (such as session ID or player ID). They do not have access to your full identity information.

4.3 Legal Obligations

We may be required to disclose information based on court orders, government directives, or valid requests from law enforcement agencies. In such cases we will provide only the information legally required.

4.4 Business Changes

In the event of a business restructuring, merger, or acquisition, user information may be transferred. We will notify you before any such change takes place.

05 Cookies and Tracking Technologies

cg444 uses cookies and similar technologies to improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the core functions of the website. They are required to maintain login sessions, perform security checks, and store cart and balance information. Without these cookies the site will not work properly.

5.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and personal preferences. They make each of your visits more comfortable.

5.3 Analytics Cookies

Analytics cookies are used to understand which parts of the website are used most and how users navigate the site. This information helps improve service quality and is collected in completely anonymous form.

5.4 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect some important functions of the site.

06 Data Retention and Duration

6.1 Retention Period

cg444 retains your personal information only for as long as it is needed. For active accounts, information is kept for the lifetime of the account. After an account is closed, certain information may be retained for a specified period as required by applicable law for legal compliance and fraud prevention purposes.

6.2 Data Security Measures

cg444 has implemented the following technical measures to keep your information secure:

• SSL encryption — all data transmissions are encrypted
• Regular security audits and vulnerability testing
• Restricted employee access — only authorized staff can access data
• Two-Factor Authentication support
• Storage in secure data centers

6.3 Data Breach Notification

In the event of a data breach, we will immediately notify affected users and inform the relevant authorities in accordance with applicable law. We will take prompt preventive action.

07 Your Rights and Controls

As a cg444 user, you have the following rights over your own information:

7.1 Right to Access

You may request to view the information we hold about you at any time. Contact our support team and we will provide that information within the designated timeframe.

7.2 Right to Rectification

If any information in your profile is incorrect or outdated, you may request a correction. It is possible to update your name, address, or other personal details.

7.3 Right to Erasure

After closing your account you may request that your personal information be deleted. However, certain information may need to be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails and notifications at any time. This can be changed in your account settings or by contacting the support team. Essential account-related notifications cannot be turned off.

7.5 Right to Data Portability

If you would like to receive your transaction history or gaming records in a standard format, please contact the support team. We will assist you to the best of our ability.

08 Protection of Minors

cg444 services are for users aged 21 and above only. We do not knowingly collect information from minors. An age verification process is followed during account registration and identity documents are checked when necessary.

If we receive evidence that a person under the age of 21 has created an account, we will immediately close that account and delete all associated information. Parents or guardians may contact the support team regarding this matter.

09 International Transfer of Data

Some of our service provider partners are located in different countries. As a result, your information may be transferred internationally. In such cases we ensure that:

• Data transfers are carried out in compliance with applicable law
• The receiving organization maintains adequate data protection measures
• Your information is protected through contractual safeguards
• Only the minimum information necessary for service operation is shared

10 Changes to the Privacy Policy

cg444 may update this privacy policy from time to time to keep pace with changes in its operations, legal environment, or technology. For any significant changes, we will:

• Display a special notice on the website
• Send a message to your registered email address
• Update the "Last Updated" date at the top of the page

Continued use of our services after the updated policy is published will be considered your acceptance of the new policy. You are advised to visit this page regularly.