cg444 Terms and Conditions

Introduction and Applicability

cg444 is an online casino and sports betting platform operated for players in Bangladesh. These Terms apply to cg444's website and all associated services.

These Terms govern the following matters:

• The process of creating, managing, and closing accounts
• Rules for depositing and withdrawing funds
• Terms of bonuses and promotions
• Rules of play and fairness policy
• Responsibilities of the user and responsibilities of the platform

Definitions

The key terms used in these Terms are defined as follows:

• Platform: cg444's website and associated digital services.
• User / Player: Any person who has registered on cg444 or is using the services.
• Account: A user's registered profile on cg444.
• Wager / Bet: Money placed at risk on the outcome of a game or event.
• Bonus: Additional credits or rewards provided by cg444.
• Wagering Requirement: The condition specifying how much must be wagered before a bonus can be withdrawn.
• Taka / ৳: Bangladeshi Taka (BDT), the only currency used on cg444.
• KYC: The process of verifying your identity (Know Your Customer).

Account Registration and Verification

Registration Requirements

To create an account on cg444, you must meet the following conditions:

• You must be at least 21 years of age.
• You must provide your own accurate and complete information.
• Each person may open only one account.
• Opening multiple accounts from the same IP address or device is prohibited.
• All information provided at the time of account creation must be truthful and accurate.

Identity Verification (KYC)

cg444 may at any time request the following documents to verify a user's identity:

• A copy of a National Identity Card (NID) or passport
• A bank statement or proof of mobile banking transactions
• Proof of current address (utility bill or other documents)

If the required documents are not submitted, cg444 reserves the right to restrict the account or suspend withdrawals.

Age Restrictions and Responsibility

cg444 is actively committed to preventing underage gambling. We may at any time request a valid ID to verify age. A request to parents and guardians — please take adequate measures to prevent your children or minors from accessing this platform.

If any user creates an account by providing a false age, all funds held in that account will be forfeited and any winnings will not be paid out.

Rules for Deposits and Withdrawals

Deposit Rules

• Minimum deposit amount: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Deposited funds are generally credited to the account instantly.
• Please provide the correct reference number and details when making a deposit.
• Funds may only be deposited from a payment method registered in your own name.

Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Withdrawal time: generally processed within 1 hour.
• Withdrawals are only possible from verified accounts.
• Withdrawal requests must be made through the same method used for the deposit.
• cg444 reserves the right to suspend withdrawals in the case of unusual or suspicious transactions.

Anti-Money Laundering

cg444 strictly follows an anti-money laundering (AML) policy. We monitor suspicious financial activity and reserve the right to notify the relevant authorities if necessary.

Bonus and Promotion Terms

Welcome Bonus

New users have the opportunity to receive a 100% bonus up to ৳10,000 on their first deposit. A 25x wagering requirement must be met before this bonus can be withdrawn.

For example, if you deposit ৳2,000 and receive a ৳2,000 bonus, you must place a total of ৳50,000 (25 × 2,000) in bets before withdrawing.

General Bonus Rules

• Each bonus offer has its own expiry and conditions.
• Claiming a bonus more than once by the same person or household is prohibited.
• Bets placed with bonus funds are subject to a specific maximum limit — this limit will be stated with each offer.
• cg444 reserves the right to change or cancel bonus offers at any time.
• If misuse or fraudulent use of a bonus is proven, the bonus and any winnings will be forfeited.

VIP Program

cg444's VIP program has five levels — Bronze, Silver, Gold, Platinum, and Diamond. As you move up to higher levels, weekly cashback and other benefits increase. VIP terms and conditions apply separately.

Betting and Gaming Rules

General Rules

• All bets are final — once a bet is confirmed, it cannot be changed or cancelled.
• Results issued incorrectly due to a technical error will be considered void.
• cg444 game results are neutral and fair — all our games use a verifiable random number generator (RNG).
• In sports betting, if an event is cancelled, the bet amount will be refunded.

Live Casino Rules

In live dealer games (operated by Evolution Gaming and Ezugi), the individual rules of each game apply. If the connection is lost, the game result will remain valid if participation has been confirmed.

Prohibited Activities

The following activities are strictly prohibited and if any of them are proven, the account will be immediately closed and funds will be forfeited:

• Operating multiple accounts by the same person.
• Misuse of the bonus system or fraudulent bonus claims.
• Money laundering or illegal financial activity.
• Playing using software, bots, or automated systems.
• Intentionally exploiting errors or bugs in the game system.
• Attempting to harass or harm other users.
• Creating an account using false identity or documents.
• Playing games using third-party funds.

Account Suspension and Closure

Rights of cg444

cg444 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Fraudulent or suspicious activity.
• Failure to complete KYC verification or provision of false information.
• Instructions from a legal or regulatory authority.
• At the user's own request (self-exclusion).

User's Right to Close Account

You may contact our support at any time to request closure of your account. An opportunity to withdraw any verified balance will be given before the account is closed, however any active bonus funds will be cancelled.

Responsible Gaming

cg444 firmly believes in responsible gaming. We encourage you:

• Play for entertainment purposes only — not as a means of income.
• Set your own budget and stay within that limit.
• Do not place excessive bets to try to recover money you have lost.
• Avoid playing while drinking or under mental stress.

We provide the following self-control tools — deposit limit, loss limit, session limit, and self-exclusion. For more details, see our Responsible Gaming page.

Privacy & Data Protection

cg444 places the highest importance on protecting your personal information. Our platform uses SSL encryption technology to keep all transactions and personal data secure.

The detailed rules for collecting, using, and storing your information are described in our separate Privacy Policy, which is considered part of these terms and conditions.

Your information is not shared with third parties, however in cases of legal obligation, information may need to be shared with the relevant authorities.

Limitation of Liability

cg444 is not liable for the following:

• Losses caused by internet connection disruptions.
• Errors or delays caused by third parties.
• Service interruptions due to unforeseen technical issues.
• Financial losses caused by the user's own mistakes.
• Account access by unauthorized third parties — if the user fails to keep their password secure.

cg444 always makes every effort to ensure a safe and reliable platform. However, the possibility of the service being temporarily unavailable due to technical reasons cannot be ruled out.

Changes to Terms and Conditions

cg444 reserves the right to change, amend, or update these terms and conditions at any time. In the case of significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Send a notification to the registered email address regarding important changes.
• Continued use of cg444 after any changes will be considered as acceptance of the new terms and conditions.

Therefore, it is advised to check this page regularly.

Contact & Dispute Resolution

Contact Methods

If you have any questions or complaints about these terms and conditions or any service of cg444, please contact us:

• Live Chat: 24/7 Bengali live chat support
• Email: [email protected]

Dispute Resolution Process

In the case of any dispute, please contact our support team first. We will make every effort to resolve the issue fairly and promptly. If the matter cannot be resolved through the support team, it can be escalated for formal review.

The final decision of the cg444 authority shall be considered binding in resolving all disputes related to these terms and conditions. However, we are committed to always following a fair and transparent process.